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Marcela Ospina

Service design, user research, product management
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​Behaviour change

​Behaviour change

Marketing, Psychology and Behaviour change: learnings about behaviour and how to persuade people

May 19, 2013

When I first took an interest in learning how to influence people’s behaviour, there was something creepy about it. The topic reminded me of those conspiracy films that show us how our minds and personal decisions are manipulated by super-structures and systems such as governments and corporations.

I decided I wanted to understand thoroughly what goes on behind decision-making, and whether we are as susceptible to being manipulated as these theories state.

These are my take outs from the literature I read this year. I would like to share them with you, and point out that this work is in progress and I am still getting my head around some of the concepts.

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In Behavioural economics, Think fast think slow Tags Behaviour change, Marketing art of behaviour change, Digital marketing
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Mobile and digital trends in 5 African countries: a cultural interpretation

April 30, 2013

As part of a multi-national mobile and digital insights gathering project  I was commissioned to gather cultural and behavioural insights in 5 African countries: Nigeria, Ghana, Kenya, Tanzania and Zambia.

This piece addresses the intersections between technology and culture that I identified while doing fieldwork. Therefore, this is not the result of strict data analysis, but rather the outcome of an immersion in each of these cultures.

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In Digital marketing, Mobile marketing Tags Digital marketing, Mobile trends, Africa, Mobile Africa, Social networks
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